FAQs

1. Where is Maison Amara based?

Maison Amara is proudly based in London, United Kingdom, where every piece is curated and handled with exceptional care.

2. Do you ship internationally?

Yes, we offer worldwide delivery.
All international orders are shipped via trusted courier partners and are fully trackable and insured.
For more details, please see our Shipping Policy.

3. How long will my order take to arrive?

  • UK Standard Delivery: 3–5 business days

  • UK Express Delivery: 1–2 business days

  • Europe: 5–7 business days

  • International: 7–10 business days

Delivery times may vary depending on customs and courier delays during peak seasons.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.
You can monitor your parcel’s progress in real time.

5. Can I return or exchange my order?

Yes, we accept returns within 14 days of delivery, provided items are unused, unworn, and in original packaging with all tags attached.
For more information, please visit our Return Policy.

6. What should I do if I receive a faulty or incorrect item?

In the unlikely event that you receive an incorrect or damaged product, please contact our Client Care team within 48 hours of receiving your order at returns@maisonamara.com.
We will arrange a replacement or refund as quickly as possible.

7. Do you offer gift wrapping?

Yes. All orders from Maison Amara are elegantly packaged in our signature wrapping, making them perfect for gifting.
You can also include a personalized message at checkout.

8. Can I modify or cancel my order after placing it?

We aim to process orders quickly. If you need to make a change, please email orders@maisonamara.com within 2 hours of placing your order, and we will do our best to assist you.

9. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay.
All payments are processed securely.

10. How can I contact Maison Amara?

Our Client Care team is here to help with any inquiries.
📩 support@maisonamara.com
📞 +44 (0)1209 210134
Monday – Friday: 9 AM – 6 PM (GMT)